Frequently Asked Questions
Yes and No. Bounce House rentals do include setup in their price. Tables and Chairs can be set up for an additional fee. Delivery fees vary depending on the distance traveled by delivery team. All items will have sales tax added as required by the state of Texas.
A: We leave the decision up to you if there is not safety issue. Light passing rain will not prevent delivery, however, strong storms and high winds are a major safety concern that we cannot avoid. If weather causes us to not deliver, the full amount you've paid will be kept as a raincheck that is good for one year (if you pay in full, that amount will be kept as a raincheck- to avoid this pay only the minimum deposit that is required). You have the right to reschedule or cancel the order for a later date BEFORE delivery. Once the unit has been delivered - or is on the way for delivery - we will not offer a credit - regardless of the amount of time you used the unit. Example: If we drop off at 11am and it rains from 2pm-4pm and the pickup is at 6pm, we will not offer any credit or refund because it rained for 2 hours during your party. Cancellation must be made prior to delivery.
No. We arrive early to set up so you get the entire rental time to play. On busy days we could arrive several hours before your party start time. The extra time with the unit is of no charge to you! Please note that pickup times can be up to several hours after the party end time. We try to keep delivery costs to a minimum so we keep routing as efficient as possible.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. We will send a text message the day before the event with a delivery window. If you have any concerns with delivery times please contact the office. After we finish our routing, it becomes very difficult to rearrange routing. If we know ahead of time, it is much easier!
No. The jump should be clean when you get it. Cowboy Party Rentals cleans and disinfects after every rental. If the unit was out the day before we will clean the unit on site before you use it! This is for your safety and something that we take pride in!
A: Yes. All orders require a $35 deposit. Orders over $500 require a 30% deposit. When you reserve a tent or inflatable, we immediately remove them from our inventory and schedule crew. Therefore, any cancellation will result in a credit for the full amount you've paid on file that is good for one year.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. It is the customer's responsibility to find out if a generator is needed. We rent generators at a reasonable cost with a full tank of gas included. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We do not take personal checks. However, we do accept business checks from schools, churches, and corporate clients.
You may cancel inflatables up to 7 days prior to your event. Deposits are non-refundable but they can be applied to a future order. You don't lose it, you just re-use it! Tents, tables, and chair rentals must be cancelled 14 days prior to your event. Since we do weddings and other large events, remember that you are reserving these items and thus taking them out of available inventory to rent that we could rent to other customers.
A: No, we expect an average amount of debris with each rental and view the cleanup process as our responsibility. However, if a bounce house is returned with an unreasonable amount of debris there will be a $50/man hour cleaning fee. By unreasonable we mean anything that would take an excessive amount of time to clean (melted popsicles, excessive amounts of water, spilled sodas etc.)
Our bounce houses come in a variety of sizes. Each unit has the size dimensions on its descriptions. Please make sure the unit that you rent will fit in the desired location for use. If you have any questions please do not hesitate to ask!
A: 6 Hour Inflatable Rentals: Regular Price
Additional hours only 5% more per hour.
Overnight Rentals only 10% more (Great Value!).
Rent it a 2nd day until 5 pm only 50% more (Best Value!).
Our delivery and pickup times are between 10 a.m. and 7 p.m.
Tent, table, and chair orders are usually delivered a day in advance and picked up the day after.
Additional hours only 5% more per hour.
Overnight Rentals only 10% more (Great Value!).
Rent it a 2nd day until 5 pm only 50% more (Best Value!).
Our delivery and pickup times are between 10 a.m. and 7 p.m.
Tent, table, and chair orders are usually delivered a day in advance and picked up the day after.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We also have an optional damage waiver that you may purchase to protect you from any accidental damage that may occur!