Frequently Asked Questions

Once booked, the items are reserved in our inventory (and unable to be booked for other events); therefore, deposits are non-refundable. If a situation arises where an event needs to be rescheduled, the deposit as well as any additional payments will be applied as a raincheck on file for the next event. 

Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be cancelled 48 hours in advance to be eligible for a raincheck. If an event is canceled less than 48 prior to set up, no rainchecks or refunds will be issued. Once an order is set up, we do not give refunds for any reason including weather.  Linen orders must be finalized 7 days before the event.

If you have any other questions, please feel free to call us any time at: 682-422-6850

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