Frequently Asked Questions
Unless otherwise noted in the product description, the price listed will include setup. Tables and chairs will be delivered in stacks, but can be set up for an additional fee. Order minimums and travel fees do apply depending on distance from our warehouse in Mansfield.
Inflatables such as bounce house, combos and waterslides must be delivered and set up by our crew.
Customer pickup is offered for tables, chairs, concessions, and selected interactive games, and is a great option for small orders that don’t meet order minimum for delivery to a particular area. Customer pickup is available at our warehouse in Mansfield.
All items will have sales tax added as required by the state of Texas.
Inflatables such as bounce house, combos and waterslides must be delivered and set up by our crew.
Customer pickup is offered for tables, chairs, concessions, and selected interactive games, and is a great option for small orders that don’t meet order minimum for delivery to a particular area. Customer pickup is available at our warehouse in Mansfield.
All items will have sales tax added as required by the state of Texas.
A: We leave the decision up to you if there is not safety issue. Light passing rain will not prevent delivery, however, strong storms and high winds are a major safety concern that we cannot avoid. If weather causes us to not deliver, the full amount you've paid will be kept as a raincheck that is good for one year (if you pay in full, that amount will be kept as a raincheck- to avoid this pay only the minimum deposit that is required).
Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be cancelled 48 hours in advance to be eligible for a raincheck. If an event is cancelled less than 48 prior to set up, no rainchecks or refunds will be issued.
Once an order is set up, we do not give refunds for any reason including weather. Example: If we drop off at 11am and it rains from 2pm-4pm and the pickup is at 6pm, we will not offer any credit or refund because it rained for 2 hours during your party.
Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be cancelled 48 hours in advance to be eligible for a raincheck. If an event is cancelled less than 48 prior to set up, no rainchecks or refunds will be issued.
Once an order is set up, we do not give refunds for any reason including weather. Example: If we drop off at 11am and it rains from 2pm-4pm and the pickup is at 6pm, we will not offer any credit or refund because it rained for 2 hours during your party.
No. We arrive early to set up so you get the entire rental time to play. On busy days we could arrive several hours before your party start time. The extra time with the unit is of no charge to you! Please note that pickup times can be up to several hours after the party end time. We try to keep delivery costs to a minimum so we keep routing as efficient as possible.
We attempt to plan our delivery routes as efficiently as possible. If you select free flexible residential delivery, the order could be delivered up to 48 hours in advance and/or picked up up to 48 hours after the event. You are guaranteed to have your order for your event, but you could have it for additional time beforehand and/or afterward. Extra time with the unit is not guaranteed, but is possible, depending on most efficient routing.
We will call several days before your event to confirm all of the details, such as delivery address, event dates and times, and answer any last minute questions you may have. You will receive a text message the day before your delivery, with a delivery window.
We will call several days before your event to confirm all of the details, such as delivery address, event dates and times, and answer any last minute questions you may have. You will receive a text message the day before your delivery, with a delivery window.
No. The jump should be clean when you get it. Cowboy Party Rentals cleans and disinfects after every rental. If the unit was out the day before we will clean the unit on site before you use it! This is for your safety and something that we take pride in!
A: Yes. All orders require a $35 deposit. Orders over $500 require a 30% deposit. When you reserve a tent or inflatable, we immediately remove them from our inventory and schedule a crew. Therefore, any cancellation will result in a credit for the full amount you've paid on file that is good for one year.
Because of the additional logistical requirements of a park, we require a minimum order to set up at parks. (The minimum order varies from $500-$2,000 depending on event day of the week, please call the office to inquire regarding your specific event date.)
Also, please note that most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. It is the customer's responsibility to find out if a generator is needed. We rent generators at a reasonable cost with a full tank of gas included. Also, parks are first come, first serve so get your spot early in the day.
Also, please note that most parks do NOT have electricity. If you want to set up at a park, you may need to rent a generator. It is the customer's responsibility to find out if a generator is needed. We rent generators at a reasonable cost with a full tank of gas included. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. We do not take personal checks. However, we do accept business checks from schools, churches, and corporate clients.
Once booked, the items are reserved in our inventory (and unable to be booked for other events); therefore, deposits are non-refundable. If a situation arises where an event needs to be rescheduled, the deposit as well as any additional payments will be applied as a raincheck on file for the next event.
Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be cancelled 48 hours in advance to be eligible for a raincheck. If an event is canceled less than 48 prior to set up, no rainchecks or refunds will be issued. Once an order is set up, we do not give refunds for any reason including weather. Linen orders must be finalized 7 days before the event.
A: No, we expect an average amount of debris with each rental and view the cleanup process as our responsibility. However, if a bounce house is returned with an unreasonable amount of debris there will be a $50/man hour cleaning fee. By unreasonable we mean anything that would take an excessive amount of time to clean (melted popsicles, excessive amounts of water, spilled sodas etc.)
Our bounce houses come in a variety of sizes. Each unit has the size dimensions on its descriptions. Please make sure the unit that you rent will fit in the desired location for use. If you have any questions please do not hesitate to ask!
A: 6 Hour Inflatable Rentals: Regular Price
Additional hours only 10% more per hour.
Overnight Rentals only 25% more (Great Value!).
Rent it a 2nd day until 5 pm only 50% more (Best Value!).
Additional hours only 10% more per hour.
Overnight Rentals only 25% more (Great Value!).
Rent it a 2nd day until 5 pm only 50% more (Best Value!).
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. We also have an optional damage waiver that you may purchase to protect you from any accidental damage that may occur!
